Terms and Conditions

These terms and conditions set out the rules that apply when a person registers an account with DegenCity and uses the services offered on this website. They cover eligibility, account management, deposits and withdrawals, the rules that govern bonuses, game conduct, and the responsibilities of both the player and the operator. By creating an account, a player agrees to be bound by these terms in full. Anyone who does not agree with any part of this document should not register an account or use the services.

Acceptance of Terms

Access to and use of DegenCity constitutes acceptance of these terms and conditions, along with any related policies referenced within this document, including the privacy policy and responsible gaming information. The operator, 3-102-939867 LIMITADA, reserves the right to amend these terms from time to time to reflect changes in regulation, product offering, or operational practice. Continued use of the account after any such amendment is treated as acceptance of the updated terms. Players are encouraged to review this document periodically to remain informed of the current rules.

Eligibility and Age Restriction

Use of DegenCity is restricted to individuals who are at least 18 years old or the legal gambling age in their jurisdiction, whichever is higher. Registration is only permitted for individuals who have full legal capacity to enter into binding contracts under the laws applicable to them. The operator reserves the right to request proof of age and identity at any stage, and accounts belonging to underage individuals will be closed and any funds handled in accordance with applicable regulation. Age verification is a core part of responsible gaming practice, and players are reminded that gambling is intended for adults only.

Account Registration

Each player is permitted to hold one account with DegenCity. Registration requires accurate personal information, including full name, date of birth, and contact details, and players are responsible for keeping this information current. Duplicate accounts, accounts registered using false information, or accounts created on behalf of a third party are not permitted and may be suspended or closed without notice. Account credentials, including passwords, are the sole responsibility of the account holder, and any activity conducted through a registered account is treated as having been authorised by that account holder.

Know Your Customer Checks

DegenCity may request identity verification documentation at registration, at the point of withdrawal, or at any other time as part of standard compliance procedures. These checks may relate to identity confirmation, source of funds, or ownership of a payment method used on the account. Verification requests are a routine part of operating a regulated gambling service and are not an indication of any wrongdoing by the player. Failure to provide requested documentation within a reasonable period may result in restricted account access or delayed withdrawals until the checks are completed.

Deposits and Withdrawals

DegenCity supports a range of payment methods, with an emphasis on cryptocurrency alongside conventional options. Deposit and withdrawal availability may vary depending on the player’s location and the payment provider’s own terms. The table below summarises the payment information applicable to accounts on this site.

Withdrawal requests are subject to identity verification and account review prior to release of funds. The operator reserves the right to decline or delay a withdrawal where verification is incomplete, where a bonus wagering requirement has not been met, or where suspicious account activity has been identified. Players should be aware that fluctuations in cryptocurrency value between the time of deposit and withdrawal are outside the operator’s control.

Bonus Terms and Conditions

Bonuses offered on DegenCity, including the multi-deposit welcome package, reload bonuses, cashback, rakeback, and sportsbook-related bonus mechanics, are governed by specific rules rather than being presented as unconditional gifts. Any bonus credited to an account is subject to the conditions described in this section, and the operator reserves the right to void bonus funds and related winnings where these conditions are not met.

Welcome Package Rules

The welcome package is structured across a player’s first three deposits, and eligibility depends on meeting the minimum deposit requirement on each qualifying deposit. The table below sets out the applicable structure and conditions.

The minimum qualifying deposit is NZ$20, and free spins are awarded on selected BGaming and Pragmatic Play slot titles. No promotional code is required to receive the welcome package under current terms. Wagering on bonus funds is set at 40 times the bonus amount, and wagering must be completed within 14 days of the bonus being credited. While a bonus is active, the maximum bet permitted on any single wager is NZ$8, and placing a bet above this limit may result in the bonus and associated winnings being voided. The maximum amount that may be converted from bonus winnings to withdrawable balance is 10 times the original bonus amount. No payment methods are currently excluded from bonus eligibility, though this may be subject to change and should be confirmed with support if relevant.

Other Bonus Types

Beyond the welcome package, DegenCity operates reload bonuses and free-spin drops for existing players, cashback of up to 15 percent on eligible net casino losses, activity-based instant rakeback tied to real-money play, and a system of challenges, missions and bonus-shop style rewards. On the sportsbook side, mechanics such as boosted payouts on multi-selection combination bets, enhanced odds on selected markets, and occasional free-bet campaigns operate under their own specific conditions, including minimum odds requirements per selection where applicable. VIP tiers, ranging from entry level through to the highest tier, carry personalised bonus terms, cashback-style rewards, and priority support, with VIP-related transfer requests generally reviewed within 48 hours. Full conditions for each bonus type, including any expiry, eligibility restriction, or wagering variation, are confirmed at the time the bonus is made available on the account, and players should read the specific terms attached to each offer before opting in.

Game Rules and Fair Play

Games offered through DegenCity, including pokies, live casino tables, and originals, operate using certified random number generation or, in the case of live dealer games, real-time dealt outcomes. The operator does not manipulate individual game outcomes, and results are determined by the game software or live dealer process independent of account activity. In the event of a technical malfunction affecting a game round, the operator reserves the right to void the round and refund the wagered amount. Players are expected to use the games as intended and refrain from exploiting software errors, and any such exploitation may result in forfeiture of winnings and account review.

Responsible Gambling

DegenCity is committed to supporting responsible gambling practices among its player base. The legal minimum age to hold an account and gamble on this site is 18 years or the legal gambling age applicable in the player’s jurisdiction, whichever is higher, and this requirement is enforced through identity verification. Players who feel their gambling activity is becoming difficult to control are encouraged to make use of the tools and support described in the responsible gaming information available on this site, including self-exclusion arranged through live support. Once a self-exclusion or restriction is approved, deposits, promotional code redemption, tipping features, and gameplay are limited for the duration of that restriction. Further detail on player protection tools is set out on the responsible gaming page.

Prohibited Activities

Players must not use DegenCity for any unlawful purpose, including money laundering, fraud, or the use of funds obtained through illegal means. Collusion between players, use of automated betting software or bots, and any attempt to manipulate bonus mechanics through multiple accounts or coordinated activity are strictly prohibited. The operator reserves the right to withhold winnings, close accounts, and report activity to relevant authorities where prohibited conduct is identified. Players are expected to gamble using funds that belong to them and that have been obtained legitimately.

Restricted Regions

DegenCity is not available to residents of certain jurisdictions where online gambling is restricted or prohibited by local law. It is the player’s responsibility to confirm that engaging with this service is lawful in their place of residence before registering an account. The operator reserves the right to restrict access from any jurisdiction at its discretion and to close accounts identified as originating from a restricted location.

Privacy and Data Protection

Personal information collected during registration and account use is handled in accordance with the privacy practices described on this site. This includes information provided for identity verification, payment processing, and communication purposes. Further detail on how personal data is collected, used, and protected is available on the privacy policy page.

Account Suspension and Closure

The operator reserves the right to suspend or close an account where these terms have been breached, where verification cannot be completed, where suspicious activity is detected, or where required by legal or regulatory obligation. Where an account is closed due to a confirmed breach of these terms, any bonus funds and related winnings may be forfeited. Players wishing to close their own account voluntarily may do so by contacting support, and any outstanding withdrawable balance will be processed subject to standard verification.

Limitation of Liability

DegenCity is provided on an as-is basis, and while reasonable efforts are made to maintain uninterrupted service, the operator does not guarantee that the platform will be free from errors, downtime, or interruption. To the extent permitted by applicable law, the operator’s liability for any loss arising from use of the service is limited, and the operator is not responsible for losses arising from circumstances outside its reasonable control, including network issues affecting cryptocurrency transactions.

Complaints and Dispute Resolution

Players who have a complaint regarding their account, a transaction, or any aspect of the service are encouraged to raise the matter through the available live chat or email support channels in the first instance, as described generally under the support arrangements referenced on this site. Support is available on a 24/7 basis to assist with account queries and disputes. Where a complaint cannot be resolved directly, the player may be directed to an applicable independent dispute resolution mechanism relevant to the operator’s licensing arrangement.

Governing Law

These terms and conditions are governed by the laws applicable to the operator’s licensing jurisdiction under its Anjouan Gaming licence. Any dispute arising from the use of DegenCity that cannot be resolved through the standard complaints process will be subject to the governing law and any dispute resolution framework tied to that licence. Nothing in this document is intended to override statutory consumer protections that may apply to a player under the law of their own country of residence, where such protections cannot lawfully be excluded.