Payment Methods

This page explains how payments work at DegenCity, including the methods available for deposits and withdrawals, minimum and maximum amounts, processing times, fees, and the verification checks that may apply to transactions. It is intended to give players in New Zealand a clear, factual understanding of how funds move into and out of their account. Nothing on this page should be read as a promise of specific processing speed or guaranteed outcomes, as timing can vary depending on network conditions, payment provider processes, and internal review requirements.

Deposit Methods

DegenCity supports a range of deposit options so players can choose the method that suits them best. Available deposit methods include Bitcoin, Ethereum, Litecoin, USDT, USDC, Tron, Solana, BNB, and Ripple, alongside conventional options such as cards, bank transfer, and e-wallets. Players should ensure that any payment method used is registered in their own name, as accounts and payment instruments belonging to third parties cannot be used to fund a DegenCity account. Selecting a deposit method is done from within the account cashier area, where available options are displayed along with any relevant network or processing details.

Minimum deposit amounts vary depending on the method chosen. As a general guide, deposits start from around NZ$2 equivalent for most supported currencies, while Bitcoin, Ethereum, USDT, and USDC deposits typically start from approximately NZ$8 equivalent, and USDT sent via the TRC network generally starts from approximately NZ$33 equivalent. These figures are indicative and may be adjusted depending on network conditions or provider requirements at the time of the transaction. Players are encouraged to check the exact minimum shown in the cashier before initiating a transfer, as this reflects the most current figure for the selected method.

Withdrawal Methods

Withdrawals at DegenCity are processed exclusively via cryptocurrency. Supported withdrawal methods include Bitcoin, Ethereum, Litecoin, USDT, USDC, Tron, Solana, BNB, and Ripple. This means that while deposits can be made using cards, bank transfer, or e-wallets in addition to crypto, all outgoing payments are returned to the player using one of the supported digital currencies. Players who deposit using a non-crypto method should be prepared to provide a compatible crypto wallet address in order to receive withdrawals.

There is no fixed minimum withdrawal amount stated for supported crypto wallets, though practical minimums may be shaped by network requirements or wallet-specific conditions. Similarly, no fixed monthly maximum withdrawal limit is stated; however, larger withdrawal requests may be processed in instalments rather than as a single payment, particularly where this relates to risk management, liquidity, or verification procedures. Any instalment arrangement will be communicated to the player through the account or via customer support channels.

Deposit and Withdrawal Processing Times

Deposit times for crypto payments depend on blockchain network confirmations rather than internal processing alone. Bitcoin and Litecoin deposits typically require one network confirmation, while Ethereum and USDT deposits typically require six confirmations before funds are credited to the player’s balance. These confirmation requirements exist to protect the integrity of the transaction and are determined by the respective blockchain networks, not by DegenCity directly. As a result, deposit times can vary depending on how busy each network is at the time of the transaction.

Withdrawal processing is typically fast for crypto payments, though actual timing can vary depending on network congestion and any internal review that may be required before a withdrawal is approved. Internal review may include standard checks related to account activity, verification status, or compliance requirements, and these checks are applied to protect both the player and the platform. Players should treat any stated processing time as an estimate rather than a guarantee, since blockchain conditions outside DegenCity’s control can affect how quickly a transaction is confirmed on the network.

Summary Table

Fees and Network Costs

DegenCity does not state any internal fees applied to deposits or withdrawals. However, players should be aware that external factors can still affect the final amount received or sent. Network or miner fees associated with blockchain transactions are determined by the network itself and can fluctuate depending on demand at the time of the transfer. Where a card, bank transfer, or e-wallet provider is used for a deposit, that provider may apply its own charges in line with its standard terms, which are separate from anything set by DegenCity. Players are encouraged to review the details of their chosen payment method, including any associated third-party costs, before confirming a transaction.

Verification and Know Your Customer (KYC) Checks

DegenCity may request identity verification, known as Know Your Customer or KYC, at various points in the relationship with a player. This can occur at the time of registration, at the point of a withdrawal request, or at any other time considered necessary for compliance purposes. Reasons for requesting verification can include confirming the player’s identity, reviewing the source of funds, checking ownership of the payment method used, or investigating activity that appears unusual or inconsistent with normal account use. These checks are a standard part of operating a licensed platform and are designed to protect both players and the business from fraud, money laundering, and unauthorised account use.

Players may be asked to provide documents such as proof of identity, proof of address, or evidence connecting them to the payment method used for deposits and withdrawals. Failure to provide requested documentation within a reasonable period, or provision of documentation that does not satisfy the verification requirements, may result in delays to withdrawal processing or, in some cases, restrictions on the account until the matter is resolved. Verification requirements apply equally regardless of the payment method chosen and are not intended to penalise any particular group of players.

Bonus-Related Payment Conditions

Where a welcome package or other bonus applies to a player’s account, certain payment-related conditions govern how that bonus interacts with deposits, wagering, and withdrawals. The welcome package structure available to new players consists of three deposits, each attracting a different match percentage and maximum bonus amount, together with an allocation of free spins on selected slot titles. The minimum deposit required to qualify for a bonus deposit is NZ$20. No specific payment methods are currently excluded from bonus eligibility, though this may be reviewed and updated over time.

Bonus funds are subject to a wagering requirement of 40 times the bonus amount, which must be completed within 14 days of the bonus being credited. While a bonus is active, the maximum single bet permitted is NZ$8, and wagering above this amount may affect eligibility for the bonus or any resulting winnings. The maximum amount that can be converted from bonus play is 10 times the original bonus value. These conditions apply as standard rules governing bonus funds and are separate from the terms that apply to a player’s own deposited funds, which are not subject to wagering requirements. Reload bonuses, cashback, and rakeback rewards referenced elsewhere on the platform may carry their own separate conditions, including their own wagering or eligibility requirements, which are communicated at the time they are made available.

Currency and Account Balances

Account balances, deposits, and withdrawals are managed in New Zealand dollars for the purposes of display and bonus calculation, even where the underlying payment method is a cryptocurrency. This means that crypto amounts sent or received are converted to and from NZD equivalents based on prevailing rates at the time of the transaction. Because cryptocurrency values can fluctuate, the NZD value of a deposit or withdrawal may differ slightly between the time a transaction is initiated and the time it is confirmed on the network. Players should take this natural price movement into account when making decisions about deposit or withdrawal timing.

Responsible Gambling and Payment Behaviour

DegenCity encourages all players to treat deposits as an expense associated with entertainment rather than as an investment or a way to recover previous losses. New Zealand’s legal minimum age for gambling activity applies to all players using this platform, and account registration is restricted to individuals who meet the minimum age requirement of 18 years or the applicable legal gambling age in their jurisdiction, whichever is higher. Players who feel that their deposit patterns are becoming difficult to control are encouraged to make use of the account tools and support channels described on the responsible gaming pages available on the site, including options such as self-exclusion arranged through live support.

Players experiencing financial strain related to gambling activity should consider reducing deposit frequency, setting personal budgets in advance of playing, and seeking independent advice or support where appropriate. DegenCity’s approach to responsible gambling includes restrictions on deposits, promotional code redemption, tipping, and gameplay once a self-exclusion request has been approved, reinforcing that payment activity and responsible play are closely connected. Further detail on these protections can be found within the dedicated responsible gaming section of the site.

Support for Payment Queries

Players who experience a problem with a deposit or withdrawal, or who have a general question about payment processing, are encouraged to contact customer support through the channels made available on the platform, including live chat and email support offered on a 24/7 basis. When contacting support about a payment issue, it is helpful to have relevant transaction details on hand, such as the approximate time of the transaction, the payment method used, and any reference or transaction identifier provided by the wallet or provider involved. Support staff can assist with general queries about processing times, verification requirements, and the status of a pending transaction, though certain matters may require escalation for further review.

For a broader overview of how DegenCity operates, including licensing information, players can refer to the About Us section, while general account terms governing deposits, withdrawals, and bonus conditions are set out in full within the Terms & Conditions of the platform. Players are encouraged to review both of these documents alongside this page to gain a complete understanding of how payments, verification, and account terms interact with one another.