Privacy Policy

This Privacy Policy explains how DegenCity collects, uses, stores and protects personal information belonging to players from New Zealand and other permitted jurisdictions. It applies to all visitors and registered account holders who access nz-degencity.com, including anyone who registers an account, makes a deposit, requests a withdrawal, or otherwise interacts with our services. By using our website you agree to the handling of your personal data as described in this document. This policy should be read alongside our terms and other policies published on the site, including responsible gaming information.

DegenCity is operated under an Anjouan Gaming licence by 3-102-939867 LIMITADA. As part of holding this licence and operating a real-money gaming platform, we are required to collect and verify certain personal information, apply data protection safeguards, and retain records for defined periods. This policy sets out those obligations in plain language so players understand what data is collected, why it is collected, and what rights they hold over their own information.

Information We Collect

We collect personal data at different stages of the player relationship, from initial registration through to ongoing account activity, payments, and customer support interactions. The categories of data collected depend on how a player interacts with the platform, but generally fall into the groups described below.

Identity and Registration Data

When an account is created, we collect basic identifying information such as full name, date of birth, email address, country of residence and a chosen password. This data is used to establish the account, confirm that the player meets the minimum legal gambling age of 18 or the legal gambling age applicable in their jurisdiction, and to communicate with the player about their account.

Verification and Compliance Data

As part of standard know-your-customer and anti-money-laundering procedures, we may request additional documentation such as proof of identity, proof of address, or documentation confirming the source of funds. This information may be requested at registration, at the time of a withdrawal, or at any other point where verification is reasonably required for compliance, security, or fraud-prevention purposes. Failure to provide requested verification documents may result in restrictions on account activity, including delays or holds on withdrawals.

Financial and Transaction Data

We record details of deposits, withdrawals, wallet addresses used for cryptocurrency transactions, and general transaction history. Where applicable, this may include limited details of the payment method used, such as the type of cryptocurrency, card type, or e-wallet provider, without storing full sensitive payment credentials beyond what is necessary to process a transaction securely.

Technical and Usage Data

We collect technical information automatically when a player accesses the platform, including IP address, device type, browser type, operating system, session duration, and pages or games accessed. This information supports platform security, fraud detection, service optimisation, and helps us identify and resolve technical issues affecting player experience.

Communication Data

When a player contacts customer support through live chat or email, we retain records of that correspondence, including the content of the query and any resolution provided. This allows us to maintain consistent support history and to review past interactions if a dispute or repeat issue arises.

The table below summarises the main categories of data collected and their general purpose.

How We Use Personal Information

Personal information collected by DegenCity is used strictly for legitimate operational, legal and security purposes connected to running an online gaming platform. This includes verifying player identity and age, processing deposits and withdrawals, detecting and preventing fraud or unauthorised account activity, complying with licensing and anti-money-laundering obligations, and providing customer support when a player raises a query or complaint. We may also use data in aggregate, anonymised form to understand general usage patterns and improve site functionality, without identifying individual players.

Where a player has an active bonus credited to their account, certain account and transaction data may be reviewed to confirm that wagering conditions, maximum bet limits, and eligibility rules attached to that bonus have been followed. This review is part of standard bonus administration and does not involve any additional data collection beyond what is already gathered for normal account and transaction monitoring. Any welcome package, reload bonus, cashback or rakeback benefit referenced elsewhere on the site is subject to conditions such as wagering requirements, a maximum bet while the bonus is active, and a defined validity period, and account data may be checked against these conditions before funds become withdrawable.

We do not use personal information for automated decision-making that produces legal effects without the possibility of human review, and we do not sell personal data to third parties for their independent marketing purposes.

Cookie Policy

DegenCity uses cookies and similar tracking technologies to operate the website correctly, remember player preferences, and support security functions such as session management and fraud detection. Cookies are small text files stored on a player’s device when they visit the site, and they may be session-based, expiring when the browser closes, or persistent, remaining on the device for a longer defined period.

We generally use the following categories of cookies. Essential cookies are required for core site functionality, including login sessions and secure navigation, and cannot be disabled without affecting the ability to use the platform. Performance and analytics cookies help us understand how players interact with the site so that we can identify technical issues and improve loading times and navigation. Preference cookies remember settings such as language or display options to make repeat visits more convenient. Where third-party service providers, such as payment processors or analytics tools, place their own cookies, those providers are responsible for their own data handling practices under their respective privacy notices.

Most browsers allow players to manage or disable cookies through their settings. Disabling essential cookies may prevent normal use of the account area, deposit or withdrawal functions, and other core services. Players who wish to limit non-essential cookies can generally do so through their browser controls without losing access to core account functionality.

Sharing of Information with Third Parties

DegenCity may share personal information with selected third parties where necessary to operate the platform, meet legal obligations, or provide services requested by the player. This includes payment processors and blockchain network operators involved in handling deposits and withdrawals, identity verification providers engaged to confirm KYC documentation, regulatory or licensing authorities where disclosure is required under applicable law, and professional advisors such as auditors or legal counsel where necessary for compliance or dispute resolution. Any third party engaged to process personal data on our behalf is expected to apply appropriate confidentiality and security safeguards consistent with the purpose for which the data was shared.

We do not disclose personal information to unrelated third parties for independent marketing purposes without a lawful basis to do so. Where information must be shared to satisfy anti-money-laundering, fraud-prevention, or licensing obligations, this is treated as a necessary part of operating a compliant real-money gaming service rather than a commercial data-sharing arrangement.

Data Retention

Personal and transaction data is retained for as long as necessary to fulfil the purposes described in this policy, including ongoing compliance with licensing, anti-money-laundering, and financial record-keeping obligations. Retention periods may extend beyond account closure where required by law or where records are relevant to an unresolved dispute, investigation, or regulatory request. Once data is no longer required for these purposes, it is deleted or anonymised in accordance with standard data management practices.

Data Security

DegenCity applies technical and organisational measures intended to protect personal data against unauthorised access, alteration, loss or disclosure. This includes restricting internal access to personal data on a need-to-know basis, using secure systems for storing verification documents, and applying encryption or equivalent safeguards to sensitive information where appropriate. While reasonable steps are taken to protect personal data, no online system can guarantee absolute security, and players are encouraged to use strong, unique passwords and to avoid sharing account credentials with anyone.

Players play an important role in protecting their own data by keeping login details confidential, logging out of shared or public devices, and promptly notifying customer support if they suspect unauthorised access to their account. Reporting suspicious activity quickly allows us to investigate and take appropriate protective action.

Player Rights Over Personal Data

Players generally have the right to request access to the personal data held about them, to request correction of inaccurate information, and to request deletion of data where retention is no longer required for legal or operational purposes. Players may also request information about how their data has been used or shared, subject to any restrictions imposed by applicable law or ongoing compliance obligations. Requests of this nature can be made by contacting customer support through the channels described below, and reasonable steps will be taken to respond within a reasonable timeframe.

Where a request cannot be fulfilled in full, for example because certain records must be retained to satisfy anti-money-laundering or licensing requirements, we will explain the reason for any limitation placed on the request. Players who believe their data has been mishandled are encouraged to raise the matter through customer support in the first instance so that it can be reviewed and addressed.

Age Restriction and Data Collected from Minors

DegenCity does not knowingly collect personal information from anyone under the age of 18, or under the legal gambling age applicable in their jurisdiction if that age is higher. Age verification forms part of the standard registration and KYC process, and any account found to belong to a person under the required minimum age will be closed, with any applicable funds handled in accordance with our terms and relevant legal requirements. Responsible gaming principles are closely tied to age verification, since preventing underage access is a core part of protecting vulnerable individuals from gambling-related harm.

International Data Transfers

Because DegenCity operates as an online platform serving players across different regions, personal data may be processed or stored in locations other than the player’s country of residence. Where data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are applied so that the data continues to receive a level of protection consistent with this policy, regardless of where it is processed.

Responsible Gaming and Data

Information gathered through normal account activity may also support responsible gaming functions, such as identifying patterns that could indicate harmful play or verifying eligibility for self-exclusion requests. Players in New Zealand who wish to set limits on their deposits, request a break from play, or pursue self-exclusion can do so by contacting live support, and any such request will be handled with reference to the player’s account and verification data already held. Responsible gaming tools rely on accurate account information, which is one of the reasons identity verification is treated as a compliance priority rather than an optional step.

Changes to This Policy

DegenCity may update this Privacy Policy from time to time to reflect changes in legal requirements, technical practices, or the services offered on the platform. Continued use of the site after any such update constitutes acceptance of the revised policy. Players are encouraged to review this page periodically to stay informed about how their personal data is handled.

Contacting Us About Privacy

Players with questions about this Privacy Policy, or who wish to exercise any of the rights described above, can contact customer support through the live chat facility available on the site or by email, both of which are staffed to handle account, compliance and privacy-related queries. When making a privacy-related request, players may be asked to verify their identity before any account information is disclosed or amended, consistent with the security obligations described in this policy. For general information about how DegenCity operates, players can also refer to the About Us section of the site, and details of licensing and other conditions are set out in the Terms & Conditions and Responsible Gaming pages.